Why is my uploaded proof of address file titled "Fax Proof of Address for Any Address?"
Lyndb
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Posted on
Nov-30-2016
05:45 AM
I've been trying to provide proof of residency for a new account. When I upload a pdf copy of my electric bill to the resolution center, my uploaded file is titled "Fax Proof of Address for Any Address." Fax? That's not serious, right?
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PayPal_AshleyP
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Dec-24-2016
03:57 PM
Hi Lyndb,
I apologize for any confusion caused by this message.
To clarify, you can upload a copy of your utility bill instead of faxing that document to us. If you run into any difficulties, I would recommend reaching out to our teams directly at 1-888-221-1161 or on Twitter or Facebook for additional assistance.
-AshleyP<3
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