@Taramore wrote:
The shipping label now requires buyer's phone number before printing, but there is no phone number on buyer's contact information. I hope PayPal is going to change this feature, as it is so convenient to print the label and drop off the package without waiting for the post office to open and stand in the queue!
It is acceptable per ebay policy to enter the sender's phone number as a contact number since buyers typically do not provide contact information unless it is for international purchases, even then it is at the buyer's discretion.
It seems that PayPal product management did not follow 'Use Case' methodology to evaluate this 'request for buyer contact number' feature before implementing it, since the use case excercise would have highlighted the need for some explanatory text, say in a clicable 'information' balloon beside the enter contact number field. If they ever update it this feature I would suggest adding an SMS contact number field as well.
