Paypal not responding to emails

[CharlesGrove]

So you said that you'll respond within 24 hours...yet 72 hours later I've yet to even get a confirmation that you've received my email. This is horrid considering how big of a company you are. Either hire more stuff or don't claim response times you can't meet.

[DPCreations]

Did you try a phone call?

Did your email response go into your spam folder?

[CharlesGrove]

I plan on calling tomorrow, but it's the fact of the matter they're claiming to respond in 24 hours and I'm getting nothing.

And no, it's not in my junk/spam folder. I haven't overlooked it either...they just aren't responding.

[DPCreations]

Typically there is an autoreponse email within the 24 hours.  It generally provides automated unrelated answers with a statement to repond to the auto-email if the question wasn't answered.  What I do then is reponde with comments how stupid the autoresponse was and then re-iterate the question with more logical explanations of the issue.  It then takes a day to get a real person to respond. It may then take more details to get help.

[Yigdal]

You can spend your whole life on hold waiting to talk with someone by phone. Horrible customer service.