Same problem, same story as everyone else. Loaded an $80 card a few days ago, then a $300 card the day after, and everything was fine. I tried to load a $500 card 2 days ago and got the error code 203, which has persisted ever since. I called the (incredibly heinous) "customer service" number, which is a dead end right off the bat. This has been the worst customer service (if you would even call it that) I have ever experienced in my entire lIfe - hands down. It surely must be some kind of very bad joke, right? When I finally got a human being on the phone (by furiously pressing buttons while on the line which must have confused the system or something) they were no help whatsoever. They had no answers for me, but were quick to seemingly invent obstacles and say anything to get me off the phone. They wanted pictures and numbers and receipts that are literally hundreds of miles away from me. One rep kept putting me on hold after i asked for a supervisor only to check back every 10-15 minutes to ask me if i was still waiting, like she expected me to just give up. When the supervisor FINALLY answered, she told me that they couldn't do anything for me without all kinds of pictures and documentation and the horn of a unicorn. GUESS WHAT. I CALLED SOMEONE AND GOT ALL THAT STUFF WHILE I WAS ON HOLD. But then, belIeve it or not, the "supervisor" on the line with me pretended that the phone was breaking up and she couldn't hear me (the connection was crystal clear). Then to top it off, I was told that she couldn't make outgoing calls from their phone so I would have to call back again, right before HANGING UP ON ME!!! The total lack of respect and professionalism and just common decency on display here is sickening. Its absurd. They have just lost my business forever. I am preparing to take legal action and I suggest you all consider the same. This is just unbelievable.
