First, i'd like to give a little background of my history. I have been using paypal for 11 years now, been an avid user, shop here and there with it, sell some stuff on ebay here and there, and also send and recieve money from family&friends.
Recently, I have went from a positive balance to a negative balance because paypal decided to hold me responsible for a buyer charging back on their credit card.
The buyer has open a dispute on ebay with me and automatically lost. Don't remember exact reason but probably some red flag that ebay saw and instantly favored me. Next thing you know, he goes and opens a dispute here on paypal claiming it was "unauthorized" transaction so I've contacted the buyer and no response.
I then followed up with the dispute in the resolution center providing sufficient, more than enough evidence, showing that the buyer is indeed the same person and that it wasn't an unauthorized transaction.
The numerous emails I have exchanged with him were the exact same info, name/email/address/etc. as his ebay and paypal. I even attached a small partial video that I had indeed gave him what he purchased. I attached an email showing that I offered him a refund at some point as well if he were to return the stuff he had recieved but he refused to. He also never responded in the resolution center.
With all these red flags, yet I still have to deal with paypal's bs. I have called and spoken to paypal over the phone 4+ times in total. Most of time it is the same thing, they help me file a claim in my name to the buyers cc institute and I just have to wait until they make a decision. The credit card favors the buyer, not surprised at all since 99.9% of the time, the credit card issuer will favor the holder, especially on a first time unauthorized/fraud claim, no questions asked.
It is ridiculous that they are holding me responsible for the buyer's claim when it clearl that we have a dishonest human being doing something very inhumane. I went from a positive balance to a negative balance and cannot use paypal until this is fixed. See how this plays out but this has already been dragged since last year around I think september.
I have called paypal over 4 times with every time whoever I talk to, favoring me. It's like they know the buyer is a dishonest person (probably a kid using their parent's card) but yet they don't care. Funny thing is, one of those times, I spoke to an actually supervisor and they told me that they will fix it since they can see that I was a avid long term paypal member. The last call or before that, they credited me like "$60" (the fee costs) for my troubles. $60? I don't care about that, I'm easily losing hundreds for the 4 months you put me through of wasting my time.
Stop telling me something that I already know and heard of a million times, When I call and ask whats going on, I want an update and fix, not a "back to square one, let me put in the notes to dispute on your behalf to the buyers company again". Total nonsense, why drag a case that is easily in my favor? You all say it and know it but can't help and fix it? This thing has been going on for 4+ months and feels like its just being dragged everytime I call.
