Pay Pal Closed My Account Because Of Security Issues

michelletiem
New Community Member

I recieved an email from Paypal stating they decided to close my account because of security issues.  I have only used my account to help family and friends finacially.  I have never used my Pay Pal account for any other reason except to help.  I was confused at why I was (or my account was) closed because of security issues.  I did not breach their user agreement, nor did I violate any laws, nor did I infringe PP's copyright or sell counterfeit goods.  I did not act in a mannor that is defamatory, nor did provide false misleading information.  I was not involved in fraudulent funds,etc....  I could go throught the entire sections of the PP Agreement and answer NO on every section of Restricted Activity but they still closed my account for good.  I am so confused and when I call I am told "security issues".  I just don't understand what I did so wrong.  Any help is greatly appreciated.

 

If anyone from Paypal can check into this for me please reference PP-005-411-233-774

 

 

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4 REPLIES 4

sharpiemarker
Esteemed Advisor
Esteemed Advisor

PayPal is not going to reveal to you their security model.  

 

Definitely has something to do with your payments themselves.  It weirded them out, I guess.

 

If you want to pursue it, file a complain at BBB.org.  PayPal executive escalations dept will investigate.


Kudos & Solved are greatly appreciated. 🙂
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steflynn
New Community Member

This just happened to me! I've used it like 4 times since January, bought reptile supplies and a few things from Amazon.....no clue what I did to violate their policies???

 

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

You'll have to appeal to the higher-ups.  Contact executiveoffice at paypal.com.  Explain the whole situation.  Provide the case number.


Kudos & Solved are greatly appreciated. 🙂
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Gheroghe
New Community Member

Hi

 

New Money In Town which is very good but bad for small sellers like me

They have limit my account for some silly reason said I have linked to some other 2 accounts. 

Useless and upsetting 

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