New Experience Paypal Website.

KnirpsLyn
Contributor
Contributor

Awesome...  You know what I love?

 

Waking up in the morning to go check out my Paypal, eBay, and banks on all their various websites, and finding out that one of my professional (presumably) business websites has been taken over by some kids and turned into some Disney-Twitter-wannabe-site.

 

I don't know about anyone else, but when a company makes radical, overnight changes to a site I use every day to deal with my money, I get irritated.  

 

When I first logged in, there was only one option on the bottom for changing back the website to the 'classic' version.  It literally said, 'view classic site'.  However, it was not the classic site.  It was some mock version of the classic site and only showed the summary page.  Changing pages instantly took you back to the kid version.

 

I ended up calling Paypal, and upon their instructions to refresh back to the main page and look for a new option to 'opt out', I found it and was able to opt out of the 'new (kid) experience' and return to the classic, adult site.

 

I don't understand why they did it that way.  You should never be assualted with such changes upon log-in with no announcements or guide as to what the changes are and where everything is.  Maybe I want to take a look at the new experience...maybe I'll like it (well, I'll never like the bubbly, kiddie crap layout, but maybe it was feature-rich), I don't know, and I don't think I'll find out because the opt out seemed pretty final.

 

Considering my tone and explaination to the representitive on the phone, as well as the feedback from the opt out pop-up, and my follow-up feedback submission, I believe Paypal has a pretty good idea where I stand on this issue, but for some reason I wanted to create a message on the community board as well.  Go me.

 

What was your 'new experience' like?

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278 REPLIES 278

heida
New Community Member

herrsonic
New Community Member

How do I set the classic site as the default when I open paypal?  This is terrible to use.  More confusing.  Why can't they keep it simple and effective like Google?

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thegapgal
Contributor
Contributor

I HATE the new layout.

 

It does not allow you to view your Paypal account and Paypal Smart Connect account simultaneously?    How do I choose the classic version as my default??

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mamagg
Contributor
Contributor
The new layout does not work. It is very confusing. Can't find rewards site. Plus it makes you feel stupid, frustrated, and ready to give up on paypal 😞
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Omarv
New Community Member

I HATE the new layout too.  Cannot ever find the multi-order tool. I hope Paypal can make navigating the site a little easier than this?

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drumstone
Contributor
Contributor

New law out sucks!

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MiniKitty
Contributor
Contributor

I hate it too. Make me feel like an idiot. I sent an email about the add funds option since Money Pak is missing. All the options they gave me failed. Even the add funds link didn't work. This is crazy.

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pamdupuis
New Community Member

How do I transfer money to my bank? I am so totally lost. I hate the new layout.

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junkyardjonny
Contributor
Contributor

It is terrible. I went to their facebook page and posted something about how bad it was. We got to do something about this, they probably had a group of hipsters who don't even use it design this! I HATE IT!

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junkyardjonny
Contributor
Contributor

Go to their facebook page and complain, this is the worst layout design ever, very inefficient! https://www.facebook.com/PayPal

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