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We discovered that from 02/09/18 at 19:28:46 to 02/13/18 at 19:27:44 there is been a clever withdrawal in our account totaling $8,304.29. At a first look our account appears to be good, including the monthly report, transactions report, sales report, but on a closer examination one can determine there is an obvious issue. The first transaction listing a problem is of a processed payment which results with a balance less than what it should. From there on, what continues to happen is that the amount of the prior payment in relation to each occurring payment gets deducted therefore resulting in a lower balance. See attached files.
Our concern is that we have contacted PayPal's customer service various times. We have been transferred to managers and further we were asked to open up a ticket with technical support. It has been two weeks since we opened up the ticket (02/21/18), and yet there is no explanation.
We suspect that this malfunction is being hidden or even worse if the system was hacked, that PayPal is concealing it. We advise anyone out there to check their account for the time frame listed above. It is our hope that PayPal representatives see this message and take care of our problem (or others' as well) ASAP.
For in detail list of the transactions follow this link: http://www.mediafire.com/file/a8t8gl86r1x2n12/PayPal_Balance_error_For_Forum.xlsx
Screen shots of February 9th and 11th (the beginning and the end) with excel comparison.
This issue was resolved. Most of the money was refunded, however, in an inappropriate way. A deposit appears listed added to a regular payment. The deposit is short of about $500 to the missing amount.