I recently had an item I wanted to buy on Etsy, so I paid the seller thought PP. I have used PP for years, and my husband uses it at our business.
I kept waiting to see the item shipped, but after two days, the seller told me it had not been paid. I looked and PP had debited my bank account, but hadn't paid the seller.
The phone calls I made to PP, to get an answer were numerous. I always spoke with someone in the Phillipines, who didn't understand, and kept apologizing. I didn't want an apology, I wanted the coat I'd paid for. It took a week of phone calls, sometimes three a day, to find out, that the word, "Persian" in the item description was the problem. Any word associated with Iran, was flagged by the Treasury Dept. No kidding!! So, PPs excuse was, since they were only doing what the government said, it was out of their hands, until it had gone though their legal dept. and cleared. I was told it could take up to 100 some days to clear.
I eventually got a supervisor on the phone, and even after having requested notes to be put in my file stating times and dates I'd called, had to retell my problem, yet again. He told me it had cleared their legal dept., only to go to a third party for review. A third party not associated with PP. WHAT???
I had had enough, so I told him, I knew he had people who threatened to sue PP, but I actually could afford to. All I had to do, was call our company attorney and sue PP for theft! We finished our conversation with no change in status. He said it was out of his hands, so I said goodbye, and hung up. Within five hours, to my surprise, my money cleared and PP refunded it directly back into my account. Whether, act of God or not, I only got results when I threatened to sue! SAD!
