I recently had my first experience with the resolution center, and it sounds a whole lot like others i have read on htis forum. I was very disappointed in paypal's handling of my issue.
In short, I ordered 5 items from a vendor, and paid for them with paypal. three of the 5 items were not available, so vendor made partial shipment. After 6 weeks of waiting I cancelled the order for the remaining three items and requested a partial refund. vendor said he couldn't refund because paypal had the funds. I made it clear i was looking for a partial refund but vendor tuned me out, so I disputed the charge and made several attempts (all documented in the resolution center thread) to resolve with him. Finally filed a claim for my refund. Despite the documentation in the resolution center notes that i did not receive three of the five items, and vendor agreed i was due a refund, paypal said sinec there was a tracking number that proved the shipment was sent, i had no claim.
Once paypal got out of the way, i was able to get a refund from the vendor.
My disappointment is centered on paypal, and their indifferent review of the documentation of the claim. Noone with possession of their faculties could have reached the decision to not partially refund the portion of the payment that corresponded to the undelivered materials
