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verification-failed email when login

New Community Member

verification-failed email when login

Hi, 

I have a problem when i login, and I try to reset my password but it show that verification-failed, Sorry, we couldn’t confirm it’s you.

my email appear in this picture<removed>

 

Capture.PNG

it look like my account has been blocked.

please help me how to unblock it ?

 

Tien <removed>

1 REPLY 1
Moderator

Re: verification-failed email when login

Hello @thanhtienspkt,

 

Thanks for reaching out! I'm sorry to hear you're running into some issues logging into your account. Please reach out to our Customer Support so they can assist you in unblocking your account and get a password reset started along for you.

 

Good luck!

 

 - Jon K

 

 


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