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verification-failed email when login

New Community Member

verification-failed email when login

Hi, 

I have a problem when i login, and I try to reset my password but it show that verification-failed, Sorry, we couldn’t confirm it’s you.

my email appear in this picture<removed>

 

Capture.PNG

it look like my account has been blocked.

please help me how to unblock it ?

 

Tien <removed>