verification-failed email when login

[thanhtienspkt]

Hi, 

I have a problem when i login, and I try to reset my password but it show that verification-failed, Sorry, we couldn’t confirm it’s you.

my email appear in this picture<removed>

it look like my account has been blocked.

please help me how to unblock it ?

Tien <removed>

[PayPal_JonK]

Hello @thanhtienspkt,

Thanks for reaching out! I'm sorry to hear you're running into some issues logging into your account. Please reach out to our Customer Support so they can assist you in unblocking your account and get a password reset started along for you.

Good luck!

 - Jon K

[Moclous]

Hey Jonk 

I am having the same issue and i had to create  a new account just to be able to post about my account customer support ask me to call but the phones lines are closed due to COVID security measurement so what should i do