unable to calculate a shipping label

[oldenotions]

receiving this error:    Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank to your account for completing this label purchase. ERRORCODE-50023

I have a positive balance in my paypal account, my bank account is linked and verified and i have a credit card on file. 

how do I get a label to calculate?

[PayPal_Siobhán]

Hi @oldenotions,

Welcome to the community and thank you for your post. If you are still having problems with your labels, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal. 

Hope this helps,

Siobhan