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two step authentification doesn't work on the home computer...

dorothy2583
Contributor

two step authentification doesn't work on the home computer...

the phone number is correct, the mechanical voice says great, you have completed the authentication process but the screen stays as it was, with the code right across the middle of it. Now how do I get at the cash waiting for me if the paypal system is faulty? And I know it is, if I use the office computer, the screen changes and I can log in.

 

Yes, you say, you have a solution.  It's half of one,. In the present unsettled uncertain pandemic world, I may not have an office computer much longer. Paypal, I need you to let me in from any computer provided you register my telephone number. Right?

Community, if you can help, you will be doing this elderly lady a huge favour.