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some advice needed please

New Community Member

some advice needed please

I no longer use the phone listed on my account, and it keeps prompting to text me on it at random security checks, Im fine with the security check, I know that i setup the 2FA so I dont want it turned off but what do i do about the fact I need to update my number but cant get past the check in order to do so?

Thanks friends


Esteemed Advisor

Re: some advice needed please



Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US and select the GUEST option since you are locked out of that account. Do not be logged on to any account when accessing the guest option as PayPal won’t discuss an account through another account.

Kudos & Solved are greatly appreciated. 🙂
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