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remove phone number

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New Community Member

remove phone number

Paypal will not let me remove my primary phone number, which is no longer in use.  Thus, when I try to link my Paypal account with my bank account, I cannot because the security code is sent to a phone number that doesn't exist.  When I try to remove the phone number from my account, I get a message saying "An error has occurred.  Please try later."  The upshot is that I cannot access my funds!  Paypal has my money and I have no access to it.  On top of it all, their help center is closed due to COVID 19

3 REPLIES 3
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Esteemed Advisor

Re: remove phone number

@ayre 

 

Add a new number first and then make that one primary before you remove the other one.


Advice is voluntary.
Kudos / Solution appreciated.
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New Community Member

Re: remove phone number

I have tried that; I still cannot remove the old number and the new number is not accepted as a primary number, even though I click on the box indicating I want it to be my primary number.  I have seven or eight numbers on Paypal right now, some are friends' phone numbers, all added in an attempt to delete that one primary number.  No success in removing any of them. 

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New Community Member

Re: remove phone number

I did this too, and it didn't work.