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registered mobile number is cancelled

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Contributor

registered mobile number is cancelled

can anyone help? my son is unable to login to his account, he has forgotten his password and now is unable to change his password. He has a new phone and number, so the mobile phone he registered his account with is not valid, and this seems to be the only way he can validate a password change. 

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Esteemed Advisor

Re: registered mobile number is cancelled

@elmtree 

 


Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.