"Your account can't be closed"
darakara123
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Nov-15-2019
11:44 AM
The first error I had was when I had negative balance. I tried closing it then it said "you can't close your account with negative balance" or something like that. I solved that. Now I don't have negative balance and It still comes up with an error.
Labels:
5 REPLIES 5
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-16-2019
04:26 AM
darakara123
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-16-2019
09:52 AM
PayPal_Martina
Administrator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-20-2019
04:34 AM
Hi @darakara123,
Thank you for your post and welcome to the Community Forum!
As @kernowlass mentioned, one of the reasons why you may not be able to close your account is if the account has been limited. If this is not the case, other reasons could be:
- If you have outstanding payments;
- If you paid the negative balance but it has not cleared yet;
- If there are disputes, claims or chargeback filed on your Resolution Centre.
I hope this helps!
Martina
darakara123
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-23-2019
02:49 AM
@PayPal_Martina I'm pretty sure if my account was limited I would get a notification. I don't have negative balance on any currencies I also don't have any chargebacks on my account.
PayPal_JonK
Moderator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Nov-26-2019
04:17 PM
Hi there! @darakara123,
You may also not be able to close your account if you have a positive balance that needs to be transferred out.
I hope that helps!
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- How does someone who don't have or want a PayPal account send money to my PayPal account? in My Money Archives
- I can't add funds to my wallet in My Money Archives
- Uploading with Bancontact doesn't work in My Money Archives
- it says that I cant transfer the money to my Paymaya account? why is that? can someone help me? in My Money Archives
- Capitec south Africa withdraw in My Money Archives