"Sorry something went wrong on our end" Password Reset

[Skitzostalkovit]

I can try to reset the password of any other email address and it will go all the way through allowing me to click next. But for two emails I use that share the same account it keeps giving me the error; "sorry something went wrong on our end". I've already tried using a different browser and including using my phone to reset it. I called customer service but you can't speak to a human being reguarding passwords. It just has the robot tell you to click "forgot my password" Which I did but it won't let me go any further. Thanks for anyones help I really need to access this account.

plz help

[kernowlass]

@Skitzostalkovit

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press 0 or just say the word 'Agent'".