problems downloading passport info to change to my married name
flyinghorse7
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Posted on
May-19-2019
01:07 AM
Im having problems sending downloaded photo of passport and driving licence to change to my married name
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PayPal_Cristina
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May-23-2019
05:40 AM
Hi @flyinghorse7,
Thank you for your post and welcome to our Community Help Forum!
I am sorry about your issue. Please, clear cache and cookies and try with a different browser. Here’s how you upload your documents:
- Click Upload Files or Choose a file to upload and browse for the file(s) you want to upload (or drag to the upload panel).
- Click Attach File, if prompted, and allow the files time to upload.
- Click Send Files or Submit.
If this does not work, please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.
I hope this helps.
Cristina
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