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please help me

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please help me

i already forgot my password to my old account .. the client send it there .. so i cannot get my money because i forgot my password,

when i try to follow the answers the help center like when i follow this instruction

  1. Go to PayPal website
  2. Click Log In at the top of the page.
  3. Click Having trouble logging in?
  4. Enter the email address you use for PayPal and click Next.

this is the message appears" 

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