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phone verification problem

New Community Member

phone verification problem



recently i updated my phone number. 


the verification system does not recognize it. it still attempts to send verifications code to my old number which i cant access to. 


when i check my number on account, i see the correct number. but when i need verification, the correct number does not appear. it still is my old number as the only option. 


how do i resolve that? 


the verification system needs to update my phone number. 



Volunteer Advisor

Re: phone verification problem



May be slightly different in your country but try changing it here as well..............


Click on profile (cog next to log out) > Notifications in the blue band at the top > check the phone number is correct at the top of that page.


May work.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.