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phone verification problem

New Community Member

phone verification problem

hi. 

 

recently i updated my phone number. 

 

the verification system does not recognize it. it still attempts to send verifications code to my old number which i cant access to. 

 

when i check my number on account, i see the correct number. but when i need verification, the correct number does not appear. it still is my old number as the only option. 

 

how do i resolve that? 

 

the verification system needs to update my phone number. 

 

thanks.

1 REPLY
Volunteer Advisor

Re: phone verification problem

@yigitunan

 

May be slightly different in your country but try changing it here as well..............

 

Click on profile (cog next to log out) > Notifications in the blue band at the top > check the phone number is correct at the top of that page.

 

May work.


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Kudos / Solution appreciated if I helped you.