phone number

[eirini1968]

I have many years to login in my account and my phone number has changed. But to login PayPal asks to sends code in that number. How can I solve this problem and login in my account? Thank you.

[shesacupoftea]

Hi,

If you don't have access to your old phone, PayPal needs to confirm that you are the owner of the specified account before they allow you to regain access and change your number. This cannot be done automatically, you need to contact PayPal customer support and get a hold of a rep. Once you verify you are the owner, they will be able to assist you further regarding the issue.

Contact - https://www.paypal.com/us/smarthelp/contact-us

PS: Or if it is possible for you, maybe try getting back your old number.

[eirini1968]

can i sent you my active phone number to sent me there some message or code in order to verify that i am the owner of my account?

[kernowlass]

@eirini1968 

No one on here works for paypal so you can't send us anything, however you do NOT always have to contact customer services so........

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.