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paypal mistake

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Contributor

paypal mistake

My shopping order mad been cancelled later on as soon as I deposited money into my bank account which is linked with PayPal, paypal took the money for a cancelled order.Thay havent responded to me in 3 days.WHAT NEXT??? I WANT MY REFUND + I WAS LEFT OUT IN THE STREET WITH NO MONEY FOR SHOPPING BECAUSE OT THIS. UNEXPECTABLE
4 REPLIES 4
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Esteemed Advisor

Re: paypal mistake

@Spanz1 


What does it say next to the transaction in your Paypal account?

1. Pending (with a clearance date)
2. Pending/Unclaimed with a cancel option.
3. Pending/Unclaimed withOUT a cancel option.
4. Payment or Sent.
5. Pending/Uncleared with a clearance date.
6. Pending awaiting authorisation.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: paypal mistake

options 1. 12 November and still no response
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Esteemed Advisor

Re: paypal mistake

@Spanz1 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: paypal mistake

Thanks for the response,much appreciated.