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payment went to wrong email

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New Community Member

payment went to wrong email

https://www.facebook.com/messenger_media/?thread_id=1426009103&attachment_id=364890161600240&message...

 

Here is the thread for question.  I had received a payment from a customer for my crocheted crafts that she had ordered.  The payment went to a gmail account that no longer exists but I can't seem to locate it with my current email which it is also linked to.  Can someone please help 

 

1 REPLY 1
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Esteemed Advisor

Re: payment went to wrong email

@kimmy0427 

 

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467


Advice is voluntary.
Kudos / Solution appreciated.