old phone number

[waynefarinha]

Can anyone please help me?

i seem to be going round in circles and no one at PayPal seems to have a clue what they are doing. I have not used my account for a while and I have changed my number since i last used it. I have sold something on eBay and i know my login details. when i have logged in they are asking for me to confirm me identity with a code from a receive text. I cannot get any further to change my number. I have tried to speak on chat and they don't seem to have a clue as they keep sending me a link to reset my password. I need to get onto my account to change my phone number. can anyone help?

[kernowlass]

@waynefarinha 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.