not letting me remove my bank account

[michgack]

get frustrated. PayPal will not let me remove my bank account from my wallet. the screen goes blank after I say yes to removing it. when I try to remove on the app instead it says there is a problem. when I try to contact PayPal it says it can not verify its me. and there is no phone support as well. this is getting beyond frustrating.

[ramberroya]

Hi, From your computer, here's how: Click Wallet at the top of the page. Click the bank you want to remove. Click Remove bank. From your PayPal app, here's how: Tap the Settings icon at the top right of the screen. Tap Banks and Cards. Tap the bank you want to remove. Click Remove Bank. * Any pending transactions with this bank will be processed, even after you remove it from your PayPal account. * If you're removing your only bank account linked to PayPal, you must choose a new primary bank. Thanks. ***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thanks and have a great day! ☺

[jdonstot]

This reply didn't answer the original poster's complaint, which is that the screen goes blank when trying to remove a bank account. I encountered this same problem while accessing Paypal using a browser (Chrome) on a PC. I went to the "Wallet" and tried to remove a bank account. When I clicked on "Are you sure?", the screen went blank. I then tried to remove the bank using the Paypal app on my iPhone. In that case, when I clicked Yes to "Are you sure?", the app responded "Authorization is pending for that instrument". I looked all through my account and couldn't find any pending authorizations. Very frustrating!

[michgack]

that did not help me. I have followed all guidelines to removing the account and it does not work. the page goes blank. and I can not contact PayPal for help for some reason it says It can not verify me.