newly introduced security PSD2 security

[Krish14682]

I have been locked out of my account due to a newly introduced security which asks to send a code to your number. However I just changed my number and forgot to change it on PayPal. It does not give me any other option just a code to be sent to my phone number not email. I have been locked out of PayPal for weeks and emailed them but again have not heard back in weeks. This is so bad. Someone help me.

[kernowlass]

@Krish14682 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.