cancel
Showing results for 
Search instead for 
Did you mean: 

new phone no

Highlighted
New Community Member

new phone no

Hi, I cant acces my paypal account because, as part of security checks, im asked about the phone number.

Meanwhile i changed my phone no and cant submit it to my profile. Pls help

1 REPLY 1
Highlighted
Esteemed Advisor

Re: new phone no

@Mimi_mp 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.