name change
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Edit: Okay. It has been resolved. Thanks to sending messages via the Message Centre. They removed my middle name with no difficulties. And seeing as it was within 24 hours, it seems quite prompt.
Initial post follows:
So I have a question. (I know how to change name, so don't need help with that part.)
Here's my story.
Way back, with the old system, I did get my account verified, and was able to transfer between bank and Paypal. With only having first and last name.
However, it looks like in the last month? or so? Paypal has made some changes, and now asks users for proof of ID and SSN.
So I supply this info.
(At first, Paypal rejected my W-2 (that was a 3 page PDF.)... so I sent it again with just the one page needed, and went okay.)
However, Paypal said my name didn't match the ID, and they added my middle name to my account so that it does. (Really?) They tell me it has returned to regular standing (I guess that means I now have a Paypal Cash account... or whatever.) I haven't checked to see if bank transfers still work, though.
It almost looks like they might have added that to my first name field given how things across the site seem to be showing... e.g.: Hello [First] [Middle]
That looks awkward.
My ID has the information formatted as: (without the brackets)
Name
[LAST]
[FIRST],[MIDDLE]
I'd rather not have my middle name there if it is not needed, so is this necessary? (And could I possibly get it removed/returned the way it was?) = How many other people have their middle name on their account?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @mksw!
I'm happy to hear that everything was resolved. The reason you experienced this is due to recent changes in US law now requires us to fully verify our members' identities before we can provide specific services including receiving payments or holding a balance in PayPal. For more information, please visit our Help Center:
PayPal’s Customer Identification Program (CIP)
I hope this helps and thank you for joining the Community!
Michelle
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- i cant make a purchase online using paypal in My Money Archives
- How do I change the currency with no balance in My Money Archives
- transfer completed but no money on account in My Money Archives
- Change @ name on account in My Account Archives
- Someone added an email to my account so I changed password and deleted that email. in Disputes and Limitations Archives