my shared account

[traiquarn]

greetings i had a shared account with a family relative that has passed away an want to gain access to my account but it is asking me for a 4 digit code but i dont have it. i was told that i would just have to answer some security questions then i would be able to gain access.  

[kernowlass]

@traiquarn 

You can't share a personal account, it has to be in one persons name only and with a bank account linked in that persons name.

So is it in your name or the other persons?

[traiquarn]

thank you for replying 

yes the account is in my name so how do i go about it please.

[kernowlass · Accepted solution]

@traiquarn 

If its in your name but you don't have the code to get into the app then you would need to phone customer services.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.