login issues

Lashyn
Contributor
Contributor

Hi!

Recovered my Paypal account password , but it gives the following error:

We're sorry, we couldn't confirm it's you. 

 

Do you have any idea what to do?

Thank you

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lashyn 

 


Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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