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log in issues

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New Community Member

log in issues

hi guys, can't log-in due to p2d2 asking to send text to old mobile number , how can I log in to change this number?

1 REPLY 1
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Esteemed Advisor

Re: log in issues

@morsey 

 

Shame you didn't update your contact info and didn't see the message that has been on our paypal accounts for weeks stating update your phone due to this policy coming in.

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter. 


Advice is voluntary.
Kudos / Solution appreciated.