i loss my mobile, cant log in

[isharallc]

Hello , my mobile phone is loss they requesting authentication two options (

Receive a text message and Have us call you ) no any other options ,I have tried to many times contact customer service, but I can't contact without login , please help me resolve it  , I have all document creating submitted .

[forrestgate]

Same trouble here  please contact me  has i want to join a service      thank you  keep safe   eddie

[kernowlass]

@isharallc 

@forrestgate 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[forrestgate]

Hello   i dont have a mobile anymore   has i spend  all day at home   after a fall from ladder  only go out when my daughter

brings me out in the car   no need for me to have a mobile phone  because of my  circumstances     i only have

landline   please send me a email so i  can sort out what i can do to logon to my account on paypal

 please please help me with this problem    im a long time member of paypal      thank you very much      eddie

keep safe