We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
If you are unable to reset your password online you would just need to call us. On the phone we can check some security details with you and issue a new password. You will find our contact details by clicking Help & Contact at the bottom of any PayPal page.