how to recovery

[freddydw]

I used to have an account in PayPal with an old email address that was no more exist. How can I can recovery my old account with a new email address that is now used? Anyone may tell me the way to do recovery? Thanks a lot

[kernowlass]

@freddydw

Can you still remember your password for that account and log in?

[freddydw]

yes, I do remember the password but the email address had been closed

[kernowlass · Accepted solution]

@freddydw

You should still be able to log in?

[PayPal_Michelle]

Hi @freddydw!

@kernowlass is correct. As log as you know the password to the PayPal account, it shouldn't matter if the email address is active. 🙂 

If for some reason you experience difficulties, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter. 

I hope this helps and thank you for joining the Community!

Michelle

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