how do I get hold of help

pete74
Contributor
Contributor

unable to get into account as it does not recognise me !!!!!!!!!!!!!!!!!!!!!!!!!!  tried telephone cannot get through, money stuck in paypal 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@pete74 

 

Do you mean paypal can't i.d. you because of an incorrect phone number on your account?

 

If so you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


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Kudos / Solution appreciated.
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