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help please!!

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New Community Member

help please!!

So Every time i try to log in, i have to do a security check... AND paypay want to text/call my old phone - im trying to log in to change my info!!!

1 REPLY 1
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Esteemed Advisor

Re: help please!!

@lordraven33 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.