help close account

kazjaz
New Community Member

I have moved to Australia and I cannot open a PAYPAL account here until I close my German one, and it will not let me close it. This is so frustrating. The message I get is to call customer service -- BUT HOW do I call customer service? 

 

help......

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@kazjaz 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


 


Advice is voluntary.
Kudos / Solution appreciated.
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