good afternoon

deaconescupetre
Contributor
Contributor

i  cant recover my account, i try to reset password i introduce email i get code by email and validate but still ask me another question to send a code by the phone number but i dont have anymore that number and question security i dont remember,i try to call but they said due to corona virus office closed...so how i m recover my account

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2 REPLIES 2

Julliane
PayPal Employee
PayPal Employee
Hi, Good afternoon. I apologise for the inconvenience, Is there a balance on your PayPal account that you can’t recover? If none, Please try to create a new PayPal account again or try to do self service password recovery after 24 hours.
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deaconescupetre
Contributor
Contributor
yes there is funds need to be claimed by a date if no it could be reversed back
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