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email address usurped

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email address usurped

Hi

 

Can anyone tell me how to actually speak to a customer service agent without having to call please?

I opened my account years ago and never used it. Recently, i have started doing some online surveys etc and have a payout to the new email address i have been using for about 2 years.

During the past 2 years i also got a few emails from paypal on the new email address, but addressing another person. I did attempt to reply to say that it is not me.

Anyway, not i am trying to add that new email address to my profile, and paypal id saying that it is already in use! It is my email address and not the other person.