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eBay account linking

PaZZo_1
Contributor

eBay account linking

Hi Everyone,

I have tried selling the same item on eBay twice only for the buyer to cancel on me because I didn't receive payments and led to them thinking it was fraudulent. 

 

I haven't received payments through PayPal because it's saying my account isn't linked to eBay, even though I've linked the account. After both times that I've tried to sell my item, it has sent me an email saying I have received payment and that I need to create a PayPal account (it also tells the buyers that I don't have an account created).

 

This is really frustrating because I now have $44 in seller fees for things I didn't even get paid for 😞

1 REPLY 1
kernowlass
Esteemed Advisor

Re: eBay account linking

@PaZZo_1 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467


Advice is voluntary.
Kudos / Solution appreciated.