closing an account

[JamesA1]

Hi, I am trying to close an account but I get the following message "Sorry, you can't close this account while there is a recurring subscription associated with it" If I go to the manage my subscriptions page there are no merchants listed. 

The account was at one time used to accept subscriptions from members of a harmonica club but I don't believe any of these are still active. I can't see how to access  these old subscriptions anyhow.

Can anyone help?

[JamesA1]

Can anyone please help me with this? I cant seem to reach anyone by phone.

[kernowlass · Accepted solution]

@JamesA1 

1.

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

2.

Go to the icon next to log out > seller tools in the blue band > pre-approved payments and see if there are some still set up?