closing account

[mswallaby]

I want to close my account, but i can't. I don't know the problem. Can you please check it?

[kernowlass · Accepted solution]

@mswallaby 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[tedll]

I was advised by customer service that I must wait 180 days to close my account.  Unacceptable.   This is no way to run business and feels like predatorial type behavior.

[kernowlass]

@tedll 

If you have been told 180 days then its a permanent limitation and you would never be able to close your account.

Paypal limits it to stop you doing so, and to stop you trying to use any of the linked information to try and open another account against their rules.

The 180 days only refers to the time you can remove any funds from your paypal balance.

So if you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.