change business name on invoices

DavidFHenry
Contributor
Contributor

Hi,

 

I'd like to change the name that appears on customer invoices as we no londer trade using that name. How is this done?

For reference, this is a wordpress/Woocommerce site using PayPal Checkout processor.

 

I've searched other answers but they are unanswered so hoping this gets to someone who can answer!

 

David

Login to Me Too
5 REPLIES 5

PayPal_Siobhan2
Moderator
Moderator

Hi DavidFHenry, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

Please contact our Customer Support team by phone, email, Facebook or Twitter to change the trading name on your Business account. You may be required to provide documentation confirming your new trading name before this will be completed for you. 

 

- Siobhan 

Login to Me Too

DavidFHenry
Contributor
Contributor

I have put in a special request but have heard nothing back.

Login to Me Too

PayPal_Siobhan2
Moderator
Moderator

Have you submitted a request through the secure message centre of your PayPal account? 

 

- Siobhan 

Login to Me Too

DavidFHenry
Contributor
Contributor

through this page:

Screenshot_2019-09-24 Contact Us.png

Login to Me Too

PayPal_Siobhan2
Moderator
Moderator

I would recommend reaching out to us by phone, email, Facebook - https://www facebook.com/PayPal/ or Twitter - @AskPayPal and we can look into this for you. 

 

- Siobhan 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.