cant close account online?

[Mazepie]

hey, i've been looking forward to closing my account since i don't really use it anymore but for some reason when i go to close it on the site it keeps directing me to customer service and i don't understand. i dont have anything to owe, i dont have credit card through them and i dont have any limitations from what i seen and i need help.

[sharpiemarker]

@Mazepie 

Please contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording.

It's possible you may have to confirm some info in order to close the account.