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cant change email on paypal account

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New Community Member

cant change email on paypal account

cant change email on paypal account it tells me "We're sorry, there seems to be a problem. Please try again later." i have waited and waited and it still does this

on another note my account got limited 7 months ago and i still cant take money out it says they sent instructions to my email (i lost the email thats why im trying to change it)

 

can anyone tell me how to get my money out + how to change my email address linked to paypal

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: cant change email on paypal account

@44791anon

 

Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.




Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
3 REPLIES
Volunteer Advisor

Re: cant change email on paypal account

@44791anon

 

Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.




Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: cant change email on paypal account

 i have tried this before and i just tried again to add my gmail account email and it says

"We're sorry, there seems to be a problem. Please try again later."

Volunteer Advisor

Re: cant change email on paypal account

@44791anon

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.