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cannot send messages or provide docs

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cannot send messages or provide docs

I have been trying to submit documents for account verification for a couple months now.  every time I open the link to submit documents it tells me cannot open this link.  but I keep getting an error notification that my identity cannot be verified.

I have been trying to message PayPal directly over the last two days and every time I submit a question or concern the page closes the conversation.  so I can't see any way to actually submit these documents.

can anyone help?  I used to be able to call PayPal for support.  is that off the table now?  what are the next steps?

thanks for your thoughts.

JoshO