cannot close my account

m4thius
Contributor
Contributor

i had create my account in 2015 and not using it at all. now i want to close my account but this message appear : 

 
" Before you close your account

Sorry, there's a problem. If you keep seeing this, please contact customer service. "

 

are the solution for this were to call the CS ? i don't find any CS email.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@m4thius 


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Randy
Moderator
Moderator

@m4thius,

 

This error message is typically received if the account is limited.  Have you checked your account's Resolution Center to confirm if there are any issues needing your attention? If the account isn't in good standing, I'm afraid that you wouldn't have the ability to close it.  

 

- Randy 

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