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can’t log in to change number

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New Community Member

can’t log in to change number

i need to change my number on my account but i cannot log in as it keeps texting my old number which i no longer have access to, to authorise me logging in, i have tried to call but can’t get through
1 REPLY 1
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Esteemed Advisor

Re: can’t log in to change number

@lucy091 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.